Shipping policy

Shipping Policy

Last Updated: September 12, 2026

At Ajwa Perfumes, we are committed to delivering your favorite fragrances safely, securely, and as quickly as possible.

1. Delivery Areas

We currently offer delivery across Pakistan.

Orders are delivered to the address provided by the customer during checkout. Please make sure your delivery address, phone number, and other contact details are accurate before placing your order.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

Major cities: 2–4 business days
Other areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Ajwa Perfumes may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly communicated on our website.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided at checkout.

If we need additional information to verify or process your order, we may contact you using the phone number or email address provided.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Ajwa Perfumes is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to receive the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the customer requests the order to be sent again.

8. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:

Weather conditions
Public holidays
Courier delays
Unexpected operational issues
Remote-area delivery restrictions
Other unforeseen circumstances

If your order is taking longer than expected, please contact us and we will assist you in checking its delivery status.

9. Damaged or Leaking Packages

We carefully pack our perfumes before dispatch. However, if your package arrives visibly damaged or the product appears to have leaked during transportation, please contact us as soon as possible.

We may request photographs or videos of the package and product to help us assess the issue and coordinate with the delivery partner.

Please do not throw away the original packaging until the issue has been resolved.